Privacy Policy

Introduction

Auxilliam Pty Ltd (Auxilliam, we, us and our) is a Corporate Authorised Representative (CAR No. 001321311) of Arc Wealth Pty Ltd (ABN 44 068 201 963, AFSL 243270) (ARC Wealth, Licensee).

Auxilliam is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how Auxilliam collects, holds, uses and discloses personal information and how individuals can exercise their privacy rights.

Auxilliam is required to comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to personal information collected by Auxilliam through its website, email, telephone, in person and in connection with its services and other interactions with individuals.

Where Auxilliam provides financial services in its capacity as a Corporate Authorised Representative of Arc Wealth, personal information may also be collected, used and disclosed in accordance with Arc Wealth’s privacy arrangements and its legal and regulatory obligations.

What personal information do we collect?

Depending on how you interact with Auxilliam, we may collect and hold personal information including:

your name, date of birth, and contact details, including telephone number, email address and postal address;
employment, business and professional information;
information about your financial circumstances, financial objectives, needs and preferences, where relevant to the services being provided;
information contained in documents you provide to us;
identification and verification information, including copies of identification documents where required;
information about transactions or other activities undertaken in connection with the services we provide, where applicable;
information about beneficial owners, where applicable;
information contained in communications and correspondence with you;
information relating to enquiries, requests, feedback and complaints;
information collected when you use our website, including your IP address, browser and device information, pages visited and the date and time of your visit; and
other personal information reasonably necessary for us to provide our services, manage our relationship with you, or comply with our legal and regulatory obligations.

Where permitted or required by law, and reasonably necessary for our functions or activities, we may also collect sensitive information.

We will generally only collect personal information that is reasonably necessary for our functions or activities.

How do we collect personal information?

We may collect personal information:

directly from you when you make an enquiry or request information;
when you engage Auxilliam or use our services;
when you provide information through our website or online forms;
during telephone, email, online, postal or in-person communications;
when you provide documents or other information to us;
when you make a complaint or provide feedback;
from a third party where you have authorised that third party to provide your information to us, including a referring partner or professional adviser;
from financial institutions, investment managers or other service providers where this is reasonably necessary to provide our services or comply with legal or regulatory obligations; and
from publicly available sources or other third parties where permitted by law.

Where we collect personal information from a third party, we will take reasonable steps to ensure that the collection is permitted under applicable privacy laws.

How do we use your personal information?

We may use your personal information for purposes including:

providing information, services and assistance to you;
understanding your circumstances, requirements and objectives where relevant to the services we provide;
preparing or providing advice, reports or other services;
managing our relationship and communications with you;
responding to enquiries, requests and complaints;
verifying your identity and conducting appropriate compliance and risk checks;
meeting our legal, regulatory and professional obligations;
maintaining appropriate records;
monitoring and managing risks, including fraud and other unlawful activity;
administering and improving our systems, processes, website and services;
undertaking quality assurance, testing, training and service improvement;
communicating with you about services, administrative matters and other matters relevant to our relationship;
managing and resolving disputes;
protecting the security and integrity of our systems and information; and
otherwise using or disclosing the information where permitted or required by law.

We will not use or disclose personal information for an unrelated purpose unless permitted or required by law, authorised by you, or otherwise permitted under the APPs.

Disclosure of personal information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

ARC Wealth

As a Corporate Authorised Representative of ARC Wealth, Auxilliam may disclose personal information to ARC Wealth for purposes including:

providing financial services under the ARC Wealth AFSL;
supervision of Auxilliam and its authorised activities;
compliance and regulatory oversight;
meeting legal and regulatory obligations;
maintaining required records; and
managing risks and complaints.

Service providers

We may disclose personal information to third-party service providers that provide services to or on behalf of Auxilliam, including providers of:

information technology and cloud services;
website hosting and support;
document and records management;
email and communications systems;
credit reporting agencies and other data providers, in order to verify your identity;
compliance, audit, legal and other professional services;
administrative and back-office services;
data analytics and systems support; and
other services reasonably necessary to operate our business and provide our services.

Other organisations

Depending on the circumstances, we may also disclose personal information to:

financial institutions, investment managers and other financial services providers;
professional advisers, including lawyers, accountants and consultants;
compliance and audit providers;
regulators and government authorities;
external dispute resolution bodies, including the Australian Financial Complaints Authority (AFCA), where applicable;
persons authorised by you; and
other persons where disclosure is permitted or required by law.

Where you have been referred to Auxilliam by a third party, we may disclose relevant information to that referring party where this is authorised, reasonably expected, permitted by law or otherwise necessary for the relevant relationship or service.

We will not sell your personal information to third parties.

Overseas disclosure

Some of our technology, cloud, document management or other service providers may store or process personal information outside Australia.

Where personal information is disclosed overseas, Auxilliam will take reasonable steps to ensure that the disclosure is handled in accordance with applicable privacy laws.

How do we protect personal information?

Auxilliam takes reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Depending on the circumstances, security measures may include:

access controls and authentication;
secure computer systems and storage;
password protection and multi-factor authentication;
secure handling and storage of documents;
staff and contractor confidentiality obligations;
information security and privacy procedures;
secure disposal or de-identification of information when no longer required; and
procedures for responding to actual or suspected data breaches.

No electronic system or method of transmission can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or from us electronically.

How long do we keep personal information?

In accordance with our legal and regulatory obligations, for example, the AML/CTF Act 2006 (Cth) and the AML/CTF Rules 2025 (Cth), we will retain your personal information for a period of seven (7) years from the end of your business relationship with us.

At the end of the retention period, your personal information will either be anonymised (so that it can be used in a non-identifiable way for statistical analysis, business planning), made inaccessible or unintelligible (for system integrity purposes) or deleted completely. However, we may retain your information beyond this retention period if we have a legitimate business interest to do so or we can rely on another lawful purpose to do so.

Unsolicited personal information

If you provide us with personal information that we have not requested, then we will only keep so much of that information as necessary for us to hold, in connection with the products and services we provide to you.

However, where we are entitled or otherwise required to retain this surplus unsolicited personal information, then we will hold that information in the same manner (and subject the same security and protection measures) as the balance of your personal information.

Website, cookies and analytics

When you use our website, we may collect technical information such as your IP address, browser type, device information, pages visited and the date and time of your visit.

We may use cookies and similar technologies to operate, secure and improve our website and to understand website usage.

You may be able to control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

Direct marketing

Where permitted by law, Auxilliam may use your personal information to communicate with you about services, information or other matters that may be relevant to you.

You may opt out of receiving direct marketing communications at any time by using the unsubscribe or opt-out facility included in the communication or by contacting us using the details below.

Opting out of direct marketing will not prevent us from sending communications that are necessary for the provision of services, regulatory purposes, administration or other non-marketing purposes.

Automated decision-making

Auxilliam may use computer programs and technology in the operation and administration of its business and services.

If Auxilliam arranges for a computer program to make, or to perform a thing substantially and directly related to making, a decision that could reasonably be expected to significantly affect an individual’s rights or interests, and personal information about the individual is used in the operation of the computer program, Auxilliam will include in this Privacy Policy the information required under the Privacy Act and the APPs.

Where applicable, this will include information about:

the kinds of personal information used in the operation of relevant computer programs;
the kinds of decisions made solely by the operation of computer programs; and
the kinds of decisions for which a thing substantially and directly related to making the decision is done by the operation of computer programs.

Access to personal information

You may request access to personal information that Auxilliam holds about you.

We may require you to verify your identity before providing access.

We will respond to requests for access within 30 days, where practicable, in accordance with the APPs.

In some circumstances, we may be permitted or required to refuse access to personal information. If this occurs, we will explain the basis for our decision where we are permitted to do so.

We will not generally charge you for making a request for access, although a reasonable charge may apply in limited circumstances permitted by law.

Correction of personal information

You may ask us to correct personal information we hold about you if it is inaccurate, out-of-date, incomplete, irrelevant or misleading.

We will take reasonable steps to correct information where required by the APPs.

You may contact us using the details below if you believe that information we hold about you requires correction.

Anonymity and pseudonymity

Where practicable, you may deal with Auxilliam anonymously or using a pseudonym.

However, this may not be possible where we are required by law or regulation to identify you, or where identification is reasonably necessary for us to provide the relevant service or deal with your request.

Privacy complaints

If you have a question or concern about how Auxilliam has collected, used, disclosed or handled your personal information, you may contact us using the details below.

We will acknowledge and investigate privacy complaints and seek to resolve them in accordance with our privacy and complaints procedures.

If you are not satisfied with our response, or your complaint is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

Further information about making a privacy complaint is available from the OAIC website at www.oaic.gov.au.

Financial services disclosure

Auxilliam is a Corporate Authorised Representative of:

ARC Wealth Pty Ltd
ABN 44 068 201 963
AFSL 243270
Auxilliam CAR No. 001321311

Where Auxilliam provides financial services, it does so under the authority of ARC Wealth’s Australian Financial Services Licence.

Information collected in connection with the provision of financial services may therefore be subject to ARC Wealth’s supervision, compliance, record-keeping and regulatory requirements.

Third-party websites

Our website may contain links to websites operated by third parties.

Those websites have their own privacy policies and practices. Auxilliam is not responsible for the privacy practices of third-party websites and does not warrant the accuracy or reliability of those third-party websites for any purpose. Use of any third-party website is solely at your own risk and neither Auxilliam nor ARC Wealth bears any responsibility or liability to you arising in connection with your use of such information.

You should review the relevant privacy policy before providing personal information to a third-party website.

Changes to this Privacy Policy

Auxilliam may update this Privacy Policy from time to time to reflect changes to our business, services, privacy practices or applicable legal and regulatory requirements.

Where we make significant changes, we will take reasonable steps to bring those changes to your attention.

Version: 1.0
Effective Date: 28 September 2026
Last Updated: 28 September 2026

Contact us

For privacy questions, requests or complaints, please contact:

Auxilliam Pty Ltd
Phone: 0413313100
Email:karen@auxilliam.au

Mail: PO Box 421, Northbridge NSW 1560

0413 313 100