Meet Anna and why it all started for Karen
Auxilliam was created to make ageing easier for families. Built by Karen Vickers, an experienced aged-care financial adviser, our mission is to deliver expert guidance and genuine human support during the most critical decisions families face.
We understand the emotional strain adult children experience when supporting ageing parents. We understand the fear seniors feel when confronted with change. We understand the pressure families feel when navigating complex systems alone.
Auxilliam bridges every gap.
We provide clarity, structure, advocacy and hands-on support, giving families confidence that nothing has been missed and everything is handled with professionalism and care.
Our Core Values
The heart of Auxilliam is guided by these core values.
Respectful
If your parent could sit in on every meeting we have about their future, would they feel like a person, or a file number?
Every plan we build starts with that question. Your parent spent a lifetime building what they have. It’s never just about the money. It’s about the person, their choices and their dignity. We help you understand and manage the financial considerations while keeping their wishes at the centre of the decisions being made..
Supportive
Who’s been carrying this for you so far? If the answer is “no one” and how long can you keep doing that alone?
You shouldn’t have to become an expert in aged care policy overnight just because your family needed you to be. We step into the parts you don’t have the time, distance, or headspace for—the paperwork, the follow-ups, the 9am-to-5pm phone queues, so you get to go back to just being family.
Advocates
We would. We don’t hand you a report and disappear. We are here to support you through the decisions and practical steps involved, providing an ongoing point of contact as you navigate the process.
Meet the Auxilliam Family
Karen Vickers – Founder & Aged Care Financial Advisor
Karen Vickers is a specialist financial planner with a focus on aged care and retirement transitions. Her journey spans decades in accounting, IT, and financial services, culminating in her deep expertise in guiding families and seniors through complex financial decisions.
Personal experiences, including her father’s stroke and a close friend’s struggle with dementia, inspired Karen to dedicate her practice to supporting the elderly, helping them navigate aged care with dignity, clarity, and peace of mind.
Through Auxilliam, Karen provides practical solutions, compassionate guidance, and a trusted partnership for families, ensuring both financial stability and emotional reassurance during life’s most challenging transitions.
Jodi Finnan
Jodi Finnan brings 18 years of experience in marketing, brand strategy and business start-ups to her role as Marketing and Partnerships Manager at Auxilliam. As the founder of her own consultancy, The Business Weapon, Jodi has built a career on turning complex ideas into clear, compelling brands and partnerships, a skill set she now brings directly to Karen and the Auxilliam mission.
What makes Jodi’s connection to this work personal is that she’s living it. As an only child, Jodi is currently navigating the aged care system firsthand alongside her own parents and experiencing the confusion, the paperwork and the high-stakes decisions that so many Auxilliam families face. That lived experience shapes everything she brings to the partnership: a genuine understanding of what families need to hear, and a determination to help others avoid the crisis moments she’s living through herself.
Joyce El Chidiac - Client Services Manager
Joyce El Chidiac is a Client Services Manager with a strong background in banking, administration, and client support. She brings over six years of experience with Westpac, where she worked as a Team Leader, along with more than four years’ experience as a Personal Assistant to a Banking and Lending Manager within the construction industry.
With a Bachelor of Arts in Interpreting and Translation, Joyce has developed strong communication, organisational, and interpersonal skills. In her current role, she works closely with clients to ensure they receive professional, efficient, and personalised support throughout their financial advice journey.
Joyce’s approachable and compassionate nature allows clients to feel confident knowing they have someone they can rely on. She is dedicated to making every client experience as smooth, clear, and stress-free as possible.
Outside of work, Joyce has a passion for music and singing, which she enjoys pursuing in her spare time. She is committed to ensuring every client feels reassured and supported, recognising that behind every financial decision is a person, a family, and an important moment in their lives.
Not sure what the next step is for your family?
Talk to us and we will help you make sense of the situation
Our Process
Our CARE Approach to Aged Care Planning
In fact, the families who benefit most from working with us are the ones who come before the crisis. But wherever you are, we can help.
Clarity
Understand your parent’s care needs, your family’s goals, and your financial position.
Assess
Model different aged care and payment options so you can see the costs and impacts in advance.
Recommend
Provide a tailored strategy to minimise fees, maximise wealth, and create peace of mind.
Execute
Handle paperwork, Centrelink, providers, and support you step by step through the journey.
Frequently Asked Questions
What is aged care financial planning?
How can Auxilliam help with Centrelink and government benefits?
What are aged care funding strategies?
Can I get financial advice for seniors and pensioners?
How do I choose an aged care financial adviser near me?
Does Auxilliam provide free aged care financial advice?
What makes Auxilliam different from other aged care financial services?
Client Reviews
What Auxilliam Clients Say
